Privacy Policy – Super Eats

Effective Date: June 2, 2026

Super Eats (“we”, “our”, or “us”) operates the Super Eats mobile application and related services. This Privacy Policy explains how we collect, use, and protect your information when you use our app.

By using Super Eats, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Personal Information

When you create an account or use the app, we may collect:

Full name
Phone number
Email address
Delivery addresses
Profile photo (optional)
Account login credentials

b) Order & Ride Information

To provide services, we collect:

Food and grocery order details
Ride booking details
Transaction and payment information
Order history and preferences

c) Location Information

Super Eats Rider collects precise location data to:

Show nearby available delivery orders and routes.
Calculate delivery distances, travel times, and accurate rider payouts.
Provide real-time order tracking to customers and merchants.

Foreground Service Location Notice: Because real-time tracking is core to our delivery fulfillment, this location data is collected while the app is actively in use and when the app is running in the background as a foreground service (for example, when you are navigating to a delivery destination with the screen turned off or while using another app like Google Maps). We do not access your location when the app is completely closed or terminated.

d) Device & Technical Information

We may automatically collect:

Device model and OS version
App usage data
IP address
Crash logs and diagnostics

This helps us improve performance and security.

2. How We Use Your Information

We use your data to:

Create and manage your account.
Process food, grocery, and ride orders.
Track delivery progress via foreground services to ensure accurate transit status updates for customers.
Provide customer support.
Improve app features and user experience.
Send order updates and service notifications.
Detect fraud and ensure platform safety.

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share limited data with:

Restaurants and stores to fulfill your orders.
Delivery riders to complete deliveries.
Drivers to provide ride services.
Payment providers to process transactions.
Legal authorities when required by law.

All partners are required to protect your data.

4. Data Security

We use industry-standard security measures including:

Secure servers
Encrypted data transmission (HTTPS)
Restricted access to personal information

While we work hard to protect your data, no system is 100% secure.

5. Your Privacy Rights & Data Deletion

You may:

Update your profile information anytime.
Disable location access from your device settings.
Request permanent account and data deletion.

To request the removal of your account and all associated personal data from our servers, you can initiate a request directly through the app settings or email us at: 📧 superguyana@gmail.com

6. Children’s Privacy

Super Eats is not intended for children under 13. We do not knowingly collect data from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our website.

8. Contact Us

If you have any questions about this Privacy Policy:

📧 Email: superguyana@gmail.com
📞 Phone: +592-504-5153

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